FAQs

Frequently Asked Questions (FAQ)

Welcome to the FAQ page of 85 Line. Here you’ll find answers to the most common questions about our products, orders, payments, shipping, and support.

1. What products do you sell?

We sell a combination of digital products (such as downloadable files, tools, or licenses) and physical products shipped within the UAE.

2. How do digital products work?

Once your payment is successfully completed, digital products are delivered instantly via email or through your customer account. No physical shipping is involved.

3. How long does delivery take for physical products?

Delivery times within the UAE are:

  • Dubai & Abu Dhabi: 1–3 business days
  • Other Emirates: 2–5 business days

Delivery times may vary during holidays or peak periods.

4. Do you offer Cash on Delivery (COD)?

Cash on Delivery may be available for selected locations and products. Availability and any additional charges will be shown at checkout.

5. What payment methods do you accept?

We accept secure online payments through supported payment gateways. Available options are displayed during checkout.

6. Are your products authentic?

Yes. All products sold on 85 Line—both digital and physical—are 100% original, verified, and quality-checked.

7. Can I return or refund my order?

  • Digital products: Due to their nature, digital products are generally non-refundable once delivered, unless stated otherwise.
  • Physical products: Returns and refunds are subject to our Refund Policy. Items must be unused and in original condition.

Please refer to our Refund Policy page for full details.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect physical item, please contact us within 48 hours of delivery with clear photos and your order number.

9. How can I track my order?

For physical orders, a tracking number will be shared via email or SMS once your order has been shipped.

10. What if I entered the wrong address?

Please double-check your delivery details before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

11. How can I contact customer support?

You can reach our support team using the details below:

12. Do you update your policies?

Yes. 85 Line reserves the right to update policies at any time. Changes will be reflected on our website.

If you have any additional questions, feel free to contact us. We’re happy to help!